Help & FAQ
How can we help you?
Find the most frequently asked questions here.
When will the request reach me?
Depends on the shipping company chosen and the delivery manager, we provide a group of shipping managers based in major cities, it usually takes 1-3 days for the order to be confirmed.
Is there delivery outside the country?
Currently, the shipping companies we work with only deliver within the country and to a few cities specified on the delivery page.
You can request out-of-country delivery from the store team via WhatsApp, providing them with information on product weight and rates for international freight forwarders not currently registered with the store.
In the event of a product manufacturing defect?
You must read the return policy to know the conditions of return and exchange, in case of a defect on the product, it has been agreed to return, the shipping value of the company is calculated, and the freight is returned to the customer. The value of the product is not calculated for the customer according to the return policy.
I want to order large quantities. Is there a discount?
The store offers a delivery service for large quantity orders and there is a discount of between 10-20% on certain products. You can contact us directly via the contact page and inquire about quantities.